Skills & Competencies for IT Quality Assurance Manager
IT Quality Assurance Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Quality Assurance Manager
Manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services.
JOB RESPONSIBILITIES for IT Quality Assurance Manager
Develops and implements quality assurance problem reporting processes and systems. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs.
IT Quality Assurance Manager SALARY RANGE
BASE 50%
$133,968
TOTAL 50%
$143,515
Job Level
M02
Job Code
IT10000241
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department
IT Quality Assurance Manager Skills and Competencies List
8 general skills or competencies (Job family competencies) for IT Quality Assurance Manager
1
Job Family Competencies –
IT Governance
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists all the emerging risks and control issues in IT governance.
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Level 2 Behaviors
(Light Experience)
Supports the automation of the IT governance process to drive cost reduction and operational efficiency.
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Level 3 Behaviors
(Moderate Experience)
Works with various teams to identify areas of improvement for service delivery and risk management processes.
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Level 4 Behaviors
(Extensive Experience)
Trains staff to be familiar with the IT strategies to properly align them.
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Level 5 Behaviors
(Mastery)
Promotes enterprise-wide IT governance programs to mature and improve the IT service over time.
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2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains functions and responsibilities of IT operations in an organization.
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Level 2 Behaviors
(Light Experience)
Compiles feedback and data for regular performance reports in IT operations.
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Level 3 Behaviors
(Moderate Experience)
Contributes to the maintenance and installation work in IT operations.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall effectiveness of the IT operations team to monitor performance metrics.
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Level 5 Behaviors
(Mastery)
Conceptualizes and implements affirmative action plans to enhance IT operation functions.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
12 soft skills or competencies (core competencies) for IT Quality Assurance Manager
1
Core Competencies –
Business Process Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the core principles of business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects data from various channels to support analysis of business processes.
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Level 3 Behaviors
(Moderate Experience)
Develops alternative solutions to business process improvement and assesses their feasibility.
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Level 4 Behaviors
(Extensive Experience)
Deploys cost-effective and time-efficient solutions to business process issues.
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Level 5 Behaviors
(Mastery)
Facilitates the implementation of business process improvement strategies.
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2
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
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Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
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Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
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Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
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Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
Summary of IT Quality Assurance Manager skills and competencies
There are 0 hard skills for IT Quality Assurance Manager.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
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